Responsible Gambling
22cc believes that Sports Betting and online casino are a form of entertainment — not a financial obligation or a source of stress. That's why we genuinely invest in tools and resources that put you in control of your experience on the platform, whenever you need it.
If you feel your betting is getting out of control, reach out to our team via 24-hour live chat or send an email to suporte@22cc.best. We can activate protection tools immediately, without judgment.
Resources available to all registered players — use them whenever you want, no red tape
A 22cc was built to deliver quality entertainment for Brazilian players. Sports Betting on the Brasileirão Série A, the Copa do Brasil, UFC, and NBB – all part of a sports and leisure culture Brazilians know well. Live Casino, slots, crash games, and roulette round out the platform's full entertainment lineup.
But 22cc also recognizes that gambling can stop being fun for some people. That is not a weakness – it is a reality that affects a share of players on any platform in the world. And when that happens, the role of a serious betting operator is to be part of the solution, not the problem.
That is why we invest in real responsible gambling tools: these are not just links in the footer – they are active features built into the platform that any player can enable in just a few clicks, no support contact needed, no waiting for approval, no judgment.
Problem gambling (or gambling disorder) is a condition recognized by the World Health Organization (WHO) that affects a person's ability to control their gambling behavior, with negative consequences for their financial, family, and emotional well-being.
In Brazil, the topic has gained more visibility in recent years with the expansion of online betting. One thing is worth making clear: the vast majority of players use platforms like 22cc in a healthy, controlled way. But for those who start showing signs of losing control, recognizing the problem early is key to preventing greater harm.
Some of the most common signs of problem gambling include: betting with money meant for essential bills such as rent, utilities, or credit cards; hiding from family or friends how much time or money you are spending on betting; chasing losses by placing increasingly larger bets; feeling anxious, irritable, or restless when you cannot access the platform; and continuing to bet even after deciding to stop.
If any of those signs resonated with you, the self-assessment section further down this page can help you better understand your relationship with betting. And 22cc's tools are available for you to use right now, immediately.
Log in to 22cc and click the profile menu in the top right corner of the screen. Go to the "Responsible Gambling" section in your account settings.
Choose from a deposit limit, temporary pause, temporary self-exclusion, or permanent self-exclusion. Each option includes a clear explanation of what it does and what it does not do.
For deposit limits, choose the period (daily, weekly, or monthly) and the maximum amount in BRL (R$). For breaks and self-exclusions, choose the duration. Confirm your decision.
Restrictions take effect in real time. Deposit limits apply from the next attempted deposit. Self-exclusions block account access immediately upon confirmation.
If you have any trouble setting up the tools, our 24-hour live chat support can activate any restriction directly on your account in under 5 minutes.
To protect you from impulsive decisions, 22cc applies a 24-hour cooling-off period for any request to increase a previously configured deposit limit. Reductions take effect immediately. This exists so that a moment of impulse doesn't undo a healthy decision made with a clear head.
A 22cc is a platform exclusively for users aged 18 and over. During registration, we verify the user's date of birth and CPF to ensure that no minor can create an active account on the platform.
In addition to technical controls, we recommend that parents and guardians use parental control software on shared devices at home to add an extra layer of protection. If you identify that a minor is accessing the platform using an adult's credentials, contact our 24-hour support immediately so the account can be blocked for investigation.
Any 22cc marketing or communications are strictly prohibited from being directed at minors under 18. Our marketing team follows strict guidelines to ensure that promotions and content are shown only to the appropriate adult audience.
If you answered "yes" to 3 or more questions, it may be worth talking to our team or activating protection tools.
If three or more answers were "yes", talk to our team via live chat or send an email to suporte@22cc.best.
If you are going through a very difficult time, CVV offers free, confidential emotional support 24 hours a day by phone 188 or at cvv.org.br.
24-hour live chat within the platform after logging in, or by email at suporte@22cc.best. Self-exclusion and deposit limit requests are handled with the highest priority.
Learn exactly how the protection features available at 22cc work
Set a cap on how much you can deposit within a given period. Once that amount is reached, new deposits are automatically blocked until the next period begins.
Suspends access to Sports Betting and casino games for a short period. Ideal for players who want a break without closing their account. Your balance remains intact.
Completely blocks access to the account for longer periods. No bets, deposits, or logins are possible during the exclusion. Can be requested by the player at any time.
Permanent account closure with a re-registration block. The balance is withdrawn via Pix before closure. This decision is irreversible — 22cc will not accept a new registration using the same CPF.
The commitments that guide our approach to responsible entertainment
Bets should be placed with leisure money, never with funds reserved for essential expenses such as rent, food, or healthcare. Set a specific monthly budget for betting and stick to it.
The odds on a bet reflect an estimated probability, not a certainty. No betting strategy guarantees long-term profit — the house edge exists across all markets.
Increasing bet amounts to try to recover losses is one of the most common patterns of problem gambling. Each bet is independent of previous ones – past losses have no effect on future results.
Long betting or casino sessions reduce the quality of your decision-making. Use 22cc's time alerts to take regular breaks and keep a clear head.
If someone close to you has expressed concern about your relationship with betting, listen. Family and friends often notice signs of lost control before the player does. An honest conversation can be the first step.
Betting is one of the entertainment options available in Brazil — not the only one. If you notice that the platform is taking up a disproportionate amount of your free time, it may be time to explore other leisure activities.
Common questions about 22cc's responsible gaming tools and policies
Playing smart starts here
Create your account, set your limits from the start, and enjoy Sports Betting, Live Casino, crash games, and much more with the confidence of someone who's in control. Free registration, deposits from R$ 20.00 via Pix.